Terms and Conditions


A written quotation for any assignment will be provided and must be signed by the client before work commences. If the clients original requirements change, we reserve the right, with suitable consultation, to amend the original quotation.

An agreement between CAS Business Services and the client will be signed before commencement of any work.

The agreement may be terminated with 30 days written notice by either party.

The client is responsible for proof-reading all final copy documentation.  If there are any errors on our behalf these must be notified within 48 hours and will be rectified free of charge.

Client backup files are kept for 12 months.

All in-coming emails, attachments, or disks are scanned for viruses.  Any media which appears to be infected will remain unopened and deleted.

If we deem work to be illegal or immoral then we reserve the right to refuse the work.


The rates charged will be agreed at before commencement of work and will be included in the written agreement.  As each service varies for the individual client this will be agreed on either an hourly rate or per assignment rate.  New Clients will be asked to pay a deposit.  The agreed rate will not include any additional expenses such as packing, postage, couriers, stationery, telephone, fax etc.  These will be charged at cost.  If travel is needed then this will be charged at an agreed rate with the client.  All charges are subject to VAT at the standard rate.  Terms are strictly payment within 14 days of invoice date.  Payment can be made by cash, cheque, bacs or paypal if preferred.  Unfortunately we do not accept credit cards.

Failure to pay an invoice within 14 days will result in an interest charge being levied at 5% per month on the balance outstanding.


CAS Business Services abide by the Data Protection Act and all information is treated with the strictest confidence.

We safeguard client information and protect the business interests of our clients at all times. We do not use our client’s resources for any personal or professional gain.

We recognise that confidentiality is a sensitive issue for our clients, therefore we are always happy to sign a confidentiality or non-disclosure agreement if our client so wishes.